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T&C

PLATFORM TERMS AND CONDITIONS

Version number: 1.0

Effective date: 14/07/2026

1. Who we are

1.1 We are My Biggest Fan Ltd. Our company information is at the end of this document.

2. About this document

2.1 These are our legal “terms and conditions” which cover your use of our Service (which is explained below). Please read the entire document carefully and contact us if anything is unclear. We’ve tried to make it user-friendly but please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please save a copy for future reference. These terms replace any previous versions.

3. Some definitions

THIS SECTION TELLS YOU WHAT CERTAIN WORDS MEAN WHEREVER THEY ARE USED WITH A CAPITAL LETTER IN THIS DOCUMENT

  • “Consumer” - an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
  • “Content” - all information of whatever kind that is displayed, stored or sent on or in connection with our Service.
  • “Creator” – a User who uses our Service to supply Creator Services.
  • “Creator Services” – the services offered by Creators on our Service (including sale of goods).
  • “Creator Services Contract” – a contract to buy/sell Creator Services.
  • “Fan” – a User who uses our Service to acquire Creator Services.
  • “Service” – the platform service we offer by means of our website, and any related services.
  • “User” - people or organisations using our Service (whether or not registered with us).

4. How you enter a legal contract with us

THIS SECTION TELLS YOU HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US

4.1 By registering on our website, you enter a legal contract with us to use our platform Service (which is different from the Creator Services Contract between Creator and Fan – see below).

4.2 We reserve the right in our discretion for any lawful reason to refuse any request to use our Service.

4.3 By accessing any part of our Service that does not require registration/payment, you are also bound by these terms to the extent they are relevant.

5. Your right to use our Service

THIS SECTION SETS OUT CERTAIN LIMITS ON YOUR RIGHT TO USE OUR SERVICE

5.1 We grant you a limited personal non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms and conditions.

5.2 You agree to comply with any applicable third party terms when using our Service.

5.3 You must not use, or attempt to register on, our Service if:

  • you are below 18 years of age;
  • display of or access to any aspect of this Service is illegal under the laws (if applicable) of the country from which you are accessing the Service (e.g., because the country doesn’t permit such a Service or display of or access to such material at all or because you are under the relevant age limit); or
  • you have been convicted of any serious offence.

6. Standard of Service

THIS SECTION SETS OUT THE STANDARD OF SERVICE THAT WE PROMISE YOU WHEN PROVIDING OUR SERVICE

6.1 We aim to provide our Service with reasonable skill and care. However, we do not promise that it will always be uninterrupted or error-free.

7. Changing these terms

THIS SECTION SETS OUT WHAT HAPPENS IF WE CHANGE THE TERMS AND WHAT TO DO IF YOU DISAGREE WITH THE CHANGES

7.1 We may update these terms from time to time, for example to reflect changes in the Service, the law, or our business operations. We will give you reasonable notice, for example by posting them on our website and/or communicating them to you by email or otherwise. The updated version will say when it takes effect.

7.2 If you don’t agree to the changes, you can end your agreement with us before it takes effect by emailing us (to the address below). If so, any paid subscriptions, booked sessions or other paid-for arrangements already in place between Fans and Creators will continue until the end of their current paid term or scheduled date, but will not renew, and no new transactions may be made after your termination takes effect. If you continue to use the Service after the change takes effect, you will be treated as having accepted the updated terms.

8. Behaviour when using our Service

THIS SECTION SETS OUT THE BEHAVIOUR AND OTHER REQUIREMENTS TO USE OUR SERVICE

8.1 You agree not to do any of the following in connection with our Service:

  • break the law or infringe anyone else’s rights;
  • send, store, display or link to unlawful, infringing or otherwise inappropriate Content;
  • victimise or harass other people;
  • use offensive, obscene, abusive, discriminatory or other inappropriate language or images;
  • deceive or mislead anyone;
  • impersonate anyone;
  • use our Service to help you compete with us or to infringe our rights;
  • disrupt our Service, e.g., spam, viruses or phishing;
  • interfere with or damage our Service or gain unauthorised access to any part of our system, data, passwords or otherwise;
  • intercept, modify or impede communications;
  • impose an unreasonable load on our Service;
  • get around any security features including those designed to stop copying of Content; or
  • attempt, encourage or assist any of the above.

8.2 We are required to tell you that you have the right to bring a claim against us for breach of contract if:

  • any of your Content is taken down or restricted; or
  • you are suspended or banned from using our Service

in a way that breaches these terms.

8.3 You agree to:

  • comply with the guidance/requirements on our Service; and
  • provide prompt and reasonable cooperation in relation to our Service.

8.4 You agree to ensure that any contact or other information that you provide to us is accurate and not misleading and you will tell us immediately if there are any important changes.

9. Creator Services Contract

THIS SECTION EXPLAINS THE DIFFERENCE BETWEEN YOUR PLATFORM CONTRACT WITH US AND YOUR CREATOR SERVICES CONTRACT WITH OTHER USERS. IT ALSO SETS OUT SOME IMPORTANT ASPECTS OF THE CREATOR SERVICES CONTRACT AS WELL AS OUR ROLE IN FACILITATING THAT CONTRACT.

Forming a Creator Services Contract

9.1 Our Service is a neutral platform where independent Creators (who do not act under our direction or control) can arrange to supply Creator Services (including sale of goods) to Fans under a Creator Services Contract including setting prices, approving bookings etc. We do not supply those services. Any Creator Services Contract is between the respective Creator and Fan and we are not a party to it. You agree that any legal claim arising from breach of the Creator Services Contract is against the Fan or Creator and not against us. You also separately agree with us that you will comply with each Creator Services Contract.

9.2 When a Fan subscribes with (meaning follows) a Creator, that creates an ongoing Creator Services Contract framework between them for that Creator’s free and paid offering. Each paid subscription, content unlock, booking, tip or goods purchase is a separate order placed under that framework and becomes binding legally when the relevant order is accepted and payment is successfully processed through the Service.

9.3 The terms of the Creator Services Contract are for the parties to agree provided that they are consistent with any relevant terms set out in this agreement (particularly in this section).

9.4 It is your responsibility to satisfy yourself that all of the terms of the Creator Services Contract are suitable for you including by taking legal advice if appropriate.

9.5 We are allowed to end or suspend any Creator Services Contract if we think it is necessary to protect either party.

Sale of goods

9.6 For sale of goods, the Fan and Creator agree that the Creator Services Contract includes the Terms and Conditions for Sale of Goods by Creators shown on our Service. Creators are required to tell Fans where to send cooling off notices/returned items in accordance with regulatory requirements.

Dealings

9.7 You agree to deal with other Users in a polite and courteous manner and to respond promptly to communications from other Users.

9.8 You agree that any Creator Services must be provided via our website.

9.9 The Creator agrees that in connection with supply of Creator Services to the Fan:

  • it will supply them with reasonable skill and care; and
  • it will comply with all applicable laws and regulations (including data protection) and will not infringe any third party rights.

Payment by Fans

9.10 Prices are set by the Creator.

9.11 The Fan must pay us the price for Creator Services (including any goods) in advance on behalf of the Creator as shown on our Service, which includes any applicable VAT. You authorise us and our payment provider to charge your payment card for the relevant amounts when payments are due in accordance with this agreement.

9.12 If you take out a paid subscription and do not select the option to stop auto-renewal, your paid subscription to the Creator will continue to be auto-renewed for the subscription period you signed up to unless you select the option not to auto-renew or cancel the subscription as explained on our Service. You will be sent reminder notices as required by law.

9.13 If you cancel your paid subscription:

  • this will take effect at the end of your current paid subscription period – unless you request immediate cancellation;
  • will be reverted to the Creator’s free Service (meaning that you will be only entitled to view whichever Content the Creator makes available to free subscribers) – unless you ask to completely cancel the contract; and
  • you will not be entitled to a refund unless Consumer cooling off rights apply.

9.14 Creators may at any time change their subscription prices. For existing paid subscriptions, they must give email notice to Fans at least one month before the price change takes effect. If the Fan does not agree with the new price, they should end their paid subscription as explained on our Service. Otherwise, the next renewal of the paid subscription after the notice will be at the new price.

One-to-one bookings

9.15 Neither Fans nor Creators may record, screenshot, copy or distribute any one-to-one call or session by any means.

9.16 There is no refund if a Fan cancels a one-to-one booking but, if the cancellation is more than 24 hours in advance, the Fan is entitled to reschedule the booking on up to two occasions.

9.17 The Creator is allowed to cancel a booking at any time if there are exceptional reasons and, if so, the Creator must promptly refund the Fan’s payment in full including the amount of our deducted fee (which we are not liable to repay to you) to ensure the Fan receives a full refund.

9.18 Bookings can only be cancelled through our Service. Cancellation takes place at the date/time recorded by our Service irrespective of the communications between the parties.

Cooling off

9.19 The Consumer legal right to cancel does not apply to supply of Creator digital content as Fans are required to acknowledge that they lose the right to cancel where the supply of digital content begins before the end of cancellation period.

9.20 In addition:

  • there is no legal right to cancel one-to-one bookings because the services are related to leisure activities to be performed on a specific date; and
  • you lose the right to cancel contracts for the supply of services which have been fully performed, i.e., completed.

Complaints and disputes

9.21 If you have any complaint about, or dispute with, another User, you must tell us immediately by email. We may in our discretion help to try and resolve the issue, but we do not promise to get involved.

Payment to Creators

9.22 Provided you have complied with your contract with us, we will take reasonable steps to pay into your wallet or by whichever other payment method we use the amount of the payment received from the Fan less any deductions mentioned below. You are responsible for withdrawing payment from your wallet. We are entitled to prevent withdrawal if the wallet balance is below a minimum threshold.

9.23 We are entitled to deduct our fee plus any applicable VAT from any payment to you. We may at any time change the amount of our fee. If so, we will give you notice by email, SMS or in-Service message. Any orders made after that notice will be subject to our new fees.

9.24 If there are sufficient funds in your wallet, we are entitled in our discretion to refund to the Fan on your behalf all or part of the Fan payment insofar as the Fan makes a complaint or raises a dispute or cancels the order within any applicable cancellation period or if we otherwise consider it appropriate to make such a refund in our discretion (which may be based on any cancellation policy which applies at that time). You are liable to pay any appropriate refund direct to the Fan if the relevant Fan payment has already been paid to you and you must include the amount of our deducted fee (which we are not liable to repay to you) to ensure the Fan receives a full refund (if they are entitled to it).

9.25 We are entitled to deduct from any payment due to you the amount of any actual or likely chargeback (whether or not the chargeback relates to the payment currently due). You agree to pay to us immediately on demand the amount of any chargeback relating to a payment that we have sent you.

9.26 We are entitled to suspend/terminate your access to your wallet if you create legal, fraud or safety risks.

9.27 You are responsible for making up any shortfall arising from charges made by your bank.

9.28 You are responsible for taking your own tax advice and for charging and accounting for any VAT or other taxes due on sales made to Fans. We are only responsible for accounting for any VAT on our fee that we charge to you.

Not circumventing our platform

9.29 You agree not to use our platform with a view to dealing with other Users outside the platform.

9.30 You agree not to make or receive any payment for Creator Services outside our platform.

For Creators only

9.31 You accept that use of our Service of itself may not necessarily enable compliance with all applicable laws and regulations concerning the Creator Services Contract and the Creator Services.

9.32 You agree not to use our Service to sell any prohibited goods listed on our Service or which it is unlawful for you sell.

9.33 You agree to tell us immediately about anything that is likely to be relevant to our decision to accept or retain you on the Service, e.g., any conviction.

9.34 You accept that we do not guarantee that use of our Service will generate any particular level of revenues or suitable enquiries.

10. Your Content

THIS SECTION CONTAINS CERTAIN PROMISES BY YOU REGARDING YOUR CONTENT AND GIVES US SOME RIGHTS INCLUDING TO REMOVE/DELETE/DISCLOSE THE CONTENT IN CERTAIN CIRCUMSTANCES

10.1 You are responsible for your Content.

10.2 You agree that you have (and will keep) all rights needed to enable us to use your Content as contemplated by the Service and these terms and conditions.

10.3 If you post a review, you promise that it is your independent, honest, genuine opinion.

10.4 Provided we comply with data protection law and subject to your right of appeal where applicable, we are entitled (without telling you or giving you a refund) to reject, suspend, alter, remove or delete Content or to disclose to the police or other relevant authorities or to a complainant any Content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities or companies who provide relevant services to us, or if we consider that Content does not meet our quality standards.

10.5 We are not legally responsible if your Content is misused by others. You must take reasonable care when deciding which Content to display on or send via our Service.

10.6 We may place advertisements near or within your Content. If so, we retain all revenue from such advertisements.

10.7 It is your responsibility to make your own frequent backups of Content if you want protection if it is lost or damaged. We are not responsible for loss or damage that could have been avoided if you had made a backup (but this doesn’t affect our duties under data protection laws).

10.8 We are entitled to delete your Content if your account has been inactive for at least twelve months or any alternative period we decide.

Creator listings

10.9 We are allowed without telling you to edit the text or layout of your listing to ensure it complies with our terms and conditions and otherwise in accordance with how we think your presence should appear on our Service. Even if we edit your listing, you remain solely responsible for it, so please monitor it carefully.

10.10 We rank Creator listings randomly from within criteria selected by Fans. Rankings may be influenced by payment if we offer sponsored or similar listings which enable increased prominence.

11. Collaborative Creator Content

THIS SECTION CONTAINS IMPORTANT REQUIREMENTS WHEN CREATOR CONTENT FEATURES OTHER PEOPLE

11.1 If your Content includes any other real person, whether or not their face is shown, they must be either :

  • a verified Creator on our Service whom you have tagged using any collaboration tool we provide if applicable; or
  • an individual aged 18 or over whose proof of identity, age and written informed consent to the creation, upload, distribution and sale of the Content you have obtained.

11.2 You are responsible for keeping these records securely and providing them to us promptly on request.

11.3 You are responsible for obtaining all licences, permissions, releases and consents necessary for the use of such collaborative Content.

12. Dealing with other Users/Illegal and harmful Content

THIS SECTION CONTAINS IMPORTANT WARNINGS ABOUT YOUR DEALINGS WITH OTHER USERS AND WHAT TO DO IF YOU ENCOUNTER MISBEHAVIOUR OR ILLEGAL/HARMFUL CONTENT

General

12.1 We don’t endorse or recommend any Users or their Content. You deal with other Users at your own risk. Subject to our legal obligations relating to illegal/harmful Content, we are not legally responsible for the accuracy of, or otherwise in relation to, any User Content or for any dealings between Users. Where appropriate, you are responsible for investigating other Users before dealing with them. Don’t assume that any Content from another User is accurate and be aware that people may not be who they claim to be.

12.2 We cannot control what actually happens during one-to-one sessions which are at your own risk and are not our responsibility. You agree to take reasonable steps to protect your safety and security and to follow any guidelines on our Service.

12.3 Never arrange to communicate with or meet other Users outside our Service.

12.4 If you encounter any inappropriate Content or behaviour in connection with our Service or if you have any concerns for your safety, you agree to immediately (1) leave any session and stop any communication with the other person and (2) tell us by using the complaint/reporting mechanisms on our Service. We aim to review and, if appropriate, respond within 72 hours. Please also use any available blocking mechanisms and seek relevant external help If appropriate (e.g., from law enforcement authorities).

Our approach to safety and illegal/harmful Content

12.5 Here are some of the steps we’re taking (or intend to take as and when necessary):

  • default to maximum privacy settings;
  • automated detection/filtering/blocking of inappropriate Content;
  • prominent and easy-to-use complaint/report buttons and blocking mechanisms;
  • appropriate numbers and training of staff;
  • procedures for categorising/prioritising/ tracking of User complaints/reports;
  • reviewing complaint/report-handling performance; and
  • carrying out appropriate risk assessments and regularly reviewing them.

12.6 If you are a Creator, you acknowledge that we may permit Users to post public reviews about you and/or your goods or services. We are not responsible for monitoring or editing reviews. You acknowledge that such reviews may be critical or defamatory of you.

13. Other peoples’ services/advertising/websites

IN SHORT: WE AREN’T RESPONSIBLE FOR ADVERTISING ETC BY OTHER PEOPLE ON OUR SERVICE

13.1 We may display other peoples’ services, advertising and/or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

14. If you create an account on our Service

IN SHORT: YOU ARE RESPONSIBLE FOR YOUR ACCOUNT AND MUST KEEP IT CONFIDENTIAL

14.1 Unless otherwise specifically stated on our Service, your account is for your personal use only and is non-transferable.

14.2 You agree to take reasonable care to keep your login information confidential and to tell us immediately of any apparent breach of security such as loss or misuse of a password. You are responsible for unauthorised people who use your account or identity.

15. Support

THIS SECTION SETS OUT THE AMBIT OF OUR SUPPORT SERVICE, IF APPLICABLE

15.1 The Service includes support only if we opt to provide support and, if so, by the specified contact methods. Any support service is only intended to address configuration and proper use of, or any errors or interruptions arising from, our Service.

15.2 Unless we say otherwise, any support that we do opt to provide is only available by email between 9am and 5pm on business days in England and we do not guarantee any particular response times or outcomes. Any response times given are calculated in English business hours/days unless we say otherwise. We are allowed to change or withdraw our support service at any time.

15.3 In any event, we aren’t obliged to supply support if any payment is unpaid or you have otherwise have broken this contract.

16. Referral scheme

THIS SECTION SETS OUT THE CONDITIONS WHICH APPLY TO ANY REFERRAL SCHEME ON OUR SERVICE (UNLESS THE SCHEME DESCRIPTION SAYS SOMETHING DIFFERENT)

16.1 Subject to what we say below, you qualify for a discount if the referred person clicks on the referral link or uses the code we provide to register for our Service within any timescale specified (i.e., after issue and/or use of the link/voucher.

16.2 The referred person must be a first-time User of our Service.

16.3 We can refuse to provide the discount if we think that you have broken your contract with us or haven’t complied with any applicable scheme requirements or that you have behaved inappropriately towards us or other Users or that you have cheated or attempted to cheat.

16.4 The scheme is subject to any deadlines or timescales specified and we are anyway entitled to change or end it at any time without notice.

17. Ending or suspending this contract

THIS SECTION TELLS YOU WHEN THIS CONTRACT CAN END OR BE SUSPENDED AND, IF SO, WHAT HAPPENS

17.1 You can end this (platform) contract at any time by emailing us to the email address below or as otherwise explained on our Service or in these terms.

17.2 Subject to your right of appeal if applicable, we can end this contract or suspend or restrict your access to our Service if:

  • you break these terms;
  • you are a Creator and repeatedly cancel paid sessions;
  • you fail to make any payment due;
  • you act inappropriately towards us or others;
  • you create legal, fraud or safety risks;
  • we are legally required to do so; or
  • we discontinue the Service.

17.3 If you are a Creator and we end the contract, we will give you at least 30 days’ notice unless we have a legal or regulatory obligation, or a legal right, to end it earlier, or you have repeatedly broken this contract.

17.4 If this contract ends:

  • It will still continue to enable any paid subscriptions, booked sessions, purchases or other paid-for arrangements already in place between Buyers and Suppliers through the Service to continue until the end of their current paid term or scheduled date we reasonably cancel or suspend them (for example because the termination relates to breach, fraud, safety, legal compliance or other serious misuse) – anyway, the arrangements will not renew and no new transactions may be made after termination.
  • We are allowed to delete your Content without telling you.
  • This does not affect any rights that have already arisen.
  • Any continuing terms will still apply.
  • After the end of the contract, we may retain access to information provided or generated by Creators and Fans in order to deal with disputes, enforce our terms and conditions or manage or improve our Service generally. See our Privacy Policy for more information about our retention of personal information.

18. Our guidance

IN SHORT: YOU RELY ON ANY GENERAL GUIDANCE BY US AT YOUR OWN RISK

18.1 If we ourselves provide any general guidance or other similar information on or via our Service, we do not guarantee that it is accurate or up to date or relevant to you and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.

19. If our Service doesn’t work properly

IN SHORT: WE DON’T PROMISE THAT OUR SERVICE WILL BE ERROR-FREE

19.1 We do not guarantee that the Service will be uninterrupted or error-free.

19.2 We are entitled without notice and without liability to suspend the Service for repair, maintenance, improvement or other technical reason. For any planned maintenance we will try to provide reasonable notice.

20. Restrictions on our legal responsibility – very important

THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER

20.1 Nothing in these terms in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce these terms.

20.2 If you are a Consumer, subject to the above we shall not be liable for any loss or damage where:

  • there is no breach of a legal duty owed to you by us;
  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the outset);
  • (and to the extent that) such loss or damage is your fault, for example by not complying with these terms; or
  • such loss or damage relates to a business of yours.

20.3 If you are a Consumer, you will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of these terms or misuse of our Service.

20.4 The following clauses apply only if you are not a Consumer:

  • To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  • Subject to the first paragraph in this section (“Nothing in this agreement…”), we shall under no circumstances whatever be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any:
    • loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or
    • indirect, consequential or special losses.
  • Subject to the first paragraph in this section (“Nothing in this agreement…”), our total liability in respect of all other losses arising under or in connection with this agreement whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any act or omission or series of connected acts or omissions shall in no circumstances exceed the total fees paid or payable by you to us in connection with our Service in the 12 months before the first act or omission complained of.
  • You agree to indemnify us against all claims and liabilities arising out of or in connection with your use of the Service and/or breach of this agreement (except insofar as we are at fault).
  • This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements.

21. Intellectual property rights (IP)

THIS SECTION CONFIRMS THAT YOU AND WE REMAIN OWNERS OF COPYRIGHT AND OTHER IP RIGHTS IN OUR RESPECTIVE CONTENT AND SETS OUT HOW WE ALLOW EACH OTHER TO USE THE CONTENT

IP in your Content (e.g., Creator Content)

21.1 You remain the owner of the IP in any Content you provide to us for display on our Service. You allow us use such material insofar as reasonably necessary for our Service. You waive (i.e., give up) your “moral rights” in relation to such Content to the extent legally allowed. You also allow each User to use your Content in accordance with these terms and conditions. You give us the right to take any legal action we think necessary if there is an infringement of the intellectual property rights in your Content.

Your branding

21.2 If you are a Creator: You retain ownership of your logos, trade marks and brand names. You are entitled to make your trading identity visible on our Service but subject to how we think your presence should appear.

IP in our Content

21.3 We and/or our partners/suppliers, own the IP in all Content (excluding your Content and that of other Users) used that we use or generate on or in connection with our Service.

Use of Content

21.4 You may view the Content on this Service on your device for your private personal, non-commercial, and (if you are a business) your internal business, use only. Except to the extent that these terms specifically allow you or we give you clear written permission, you must not otherwise use any part of the Content including by copying, recording, publishing (on the Internet or otherwise), selling or altering it, taking extracts from it or passing any of it on to other people. You must not misrepresent the ownership or source of Content, for example by changing or removing any legal notices or author attributions.

22. Your personal information

IN SHORT: OUR PRIVACY POLICY APPLIES

22.1 You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

22.2 You acknowledge that we do not supply Creators with access to any personal or other information provided to us or generated by use of our Service other than insofar as necessary to enable Creators to fulfil orders or as otherwise explained on our Service or our Privacy Policy  We do not share any such information with anyone else except insofar as this is necessary for the proper functioning of our Service.

23. Things we can’t control

IN SHORT: WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”

23.1 We are not liable for failure to perform or delay in performing any of our obligations if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

24. Transferring rights/obligations

IN SHORT: WE CAN PASS OUR RIGHTS/OBLIGATIONS TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE

24.1 We may transfer all or part of our rights or duties under these terms provided we take reasonable steps to ensure that your rights under these terms are not prejudiced. As these terms is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

25. English law and courts

IN SHORT: ENGLISH LAW APPLIES AND ONLY UK COURTS CAN ADJUDICATE ON DISPUTES

25.1 These terms are under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

26. General

HERE ARE SOME GENERAL BUT IMPORTANT POINTS THAT APPLY

26.1 We may send all notices by email to the most recent email address you have given us, or by displaying the notice when you login to the game. You can send notices to our email address shown below. Headings used in this document are for information and not binding. If any part of these terms are ineffective or unenforceable for any reason, the rest of the terms will still apply. If either of us overlooks any breach by the other, it can still be actioned later. A person who is not a party can’t enforce the terms unless they say otherwise. The parties are independent and, except as otherwise specifically stated above, nothing in these terms makes any party an agent, employee or representative of the other.

27. Complaints

27.1 If you have any complaints, please contact us via the contact details shown below.

28. Information about us

28.1 Company name: My Biggest Fan Ltd

28.2 Trading name: “My Biggest Fan”

28.3 Country of incorporation: England and Wales

28.4 Registered number: 16620014

28.5 Registered office and contact address: Unit 1b Denby Dale Business Park Wakefield Road, Denby Dale, Huddersfield, West Yorkshire, England, HD8 8QH

28.6 Contact email address: support@mybiggestfan.com

28.7 Other contact information: See our website/contact page

Platform Terms and Conditions | My Biggest Fan | myBiggestFan