TERMS AND CONDITIONS FOR SALE OF GOODS BY CREATORS

Version number: 1.0

Effective date: 14/07/2026

1. Introduction

1.1 Important – Reference to “we”, “us” etc in this document are to the Creator from whom you (the Fan) are buying goods – and not to My Biggest Fan Ltd, which operates the platform.)

1.2 These are our terms and conditions which apply when you buy any goods from us via the My Biggest Fan platform. Please save a copy for future reference. These terms replace any previous versions.

2. Who can buy from us

2.1 You must not buy or attempt to buy any goods from us if you are under 18 years of age.

3. Giving us information

3.1 You agree to ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

4. How you enter a legal contract with us

4.1 You place your order by using the ordering process on the platform. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the relevant button. Your order is an offer to buy from us. We accept your offer and there is a binding legal contract when we send you a confirmation email.

5. Unavailability

5.1 We are not obliged to supply any goods that become unavailable for any reason despite us having accepted your offer. We will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have paid.

6. Paying us

6.1 Payment is in advance. Prices and payment methods are as explained on the platform. The prices shown include any applicable VAT or other sales tax. We are entitled not to send you the goods until we have received full payment in cleared funds.

6.2 Any applicable delivery charges will be shown when you place your order and may depend on the delivery method chosen. Delivery charges don’t include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these, and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

6.3 If we have mispriced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will cancel the order and provide a full refund of any payments already made.

6.4 You agree to contact us immediately with full details if you dispute any payment.

6.5 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use when paying for our goods. We aren’t responsible for what they do or don’t do.

7. Delivery

7.1 Delivery is only to the countries we specify on our website and is subject to any other delivery restrictions or requirements explained on our site. We have the right to cancel any order for delivery to a location to which we don’t deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

7.2 Unless we say otherwise, delivery timescales on our website are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.

7.3 We are allowed to deliver different parts of your order on different dates.

7.4 You agree to alert us in advance to any access restrictions.

7.5 You agree to ensure that someone aged 18 years or older is available to accept delivery and that they will provide proof of age if requested. We can refuse to deliver if we think that the recipient may be underage.

7.6 If there is no answer, we may, but aren’t obliged to, leave the goods at the doorstep, hall or reception as available, or with a neighbour.

7.7 If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If our courier returns the item to us because they have been unable to deliver it, we are allowed to cancel the contract, in which case we will refund the price paid but excluding the delivery charge.

7.8 If you have failed to comply with your obligations regarding delivery, we are entitled to abort delivery and you agree to pay us the amount of any delivery, storage, insurance or other costs that we incur. We are entitled to require that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or deduct them from any payment due to you (to the extent legally allowed).

8. Small differences in the goods

8.1 We take reasonable care to ensure that the images and descriptions of goods appearing on the platform display their appearance/colour/texture/finish as accurately as possible. However, there may be minor differences between the goods you receive and the way that they appear online. For example, the colour tone may differ.

8.2 The labelling or packaging of the goods you receive may differ from the images of these which you see online. You agree to check the product description for more details and to contact us for further information if anything is unclear.

8.3 You agree that pre-owned items you buy may be subject to minor imperfections, i.e., “wear and tear”. This does not mean that they are faulty. We will of course include any important defects within the product description, or otherwise bring them to your attention before you buy.

9. Consumer legal right to cancel (“cooling off”)

9.1 You may have the legal right to cancel this contract within 14 days of receiving the goods if you comply with the requirements explained in the Annex at the end of this document. This right is not affected by any separate returns policy on our website.

9.2 However, there is no right to cancel contracts for the supply of:

• goods made to your specifications, or which are clearly personalised; or
• goods liable to deteriorate or expire rapidly.

9.3 You lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

10. Restrictions on our legal responsibility for goods – very important

10.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.

10.2 Subject to the above, we are not responsible for any loss or damage where:

• there is no breach of a legal duty owed to you by us;
• such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
• (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
• such loss or damage relates to a business (as we do not intend for goods we sell to be used for business).

10.3 You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

10.4 We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

11. Things we can’t control

11.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

12. English law and courts

12.1 These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom. You will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.

13. General

13.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement makes any party an agent, employee or representative of the other.

ANNEX

YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT (“COOLING OFF”)

The following applies ONLY if you have the legal right to cancel this contract (as explained above):

Right to cancel

1. You have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will end after 14 days from the day:
   1. on which you, or someone you choose, receives the goods; or
   2. if multiple goods from one order are delivered separately: when you, or someone you choose, receives the last item.
3. To exercise the right to cancel, you must tell us of your decision to cancel this contract by a clear written statement (e.g., via the platform).
4. To meet the cancellation deadline, you must send your communication telling us you want to cancel before the cancellation period ends.

Effects of cancellation

1. If you cancel this contract, we will refund all payments received from you, including delivery charges except for the additional cost if you choose any delivery option apart from the cheapest and also excluding international delivery charges.
2. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any reduced value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. If we only discover such excessive handling after we’ve sent you the refund, you must compensate us accordingly.
3. We will make the refund without undue delay, and no later than:
   1. 14 days after the day we receive back from you any goods supplied, or
   2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.
4. We will make the refund using the same means of payment you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever we get first.
5. You must send back the goods or hand them over to us at the address we provide you without undue delay and in any event not later than 14 days from the day you send us your notice to cancel the contract. The deadline is met if you send back the goods before the 14 days has expired.
6. You must pay the direct cost of returning the goods.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:

— To Creator:

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

— Ordered on [*]/received on [*],

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

[*] Delete as appropriate